Union Reps: How to Support Your Members Through Complex WCB Claims

Union representatives play a critical role in ensuring injured workers are treated fairly by WorkSafeBC. But when claims become complex — involving psychological injuries, prolonged wage loss, pension considerations, or accommodation disputes — the standard tools and approaches may not be enough.

At Union and Corporate Disability Consulting Inc. (UCDC), we’ve partnered with unions across British Columbia for over 17 years to help their members navigate the WorkSafeBC system. We’ve secured more than $10 million in individual disability pension awards — and we know what union reps need to effectively support their members from day one.

In this blog, we’ll share practical tips, strategies, and insights to help union representatives protect their members, ensure full benefit entitlements, and hold WorkSafeBC accountable throughout the claims process.

Why Union Support Is So Important

Injured workers are often overwhelmed — they’re dealing with physical or mental health issues, financial stress, and complex paperwork. Without strong representation, claims can be:

• Misdiagnosed or under-recognized
• Closed prematurely
• Denied due to poor medical or procedural evidence
• Mismanaged during return-to-work planning

Union reps are often the first line of defense — and your guidance can make the difference between a short-term fix and long-term security.

Common Claim Issues Union Reps Should Watch For

1. Psychological Injuries Dismissed as Stress

WorkSafeBC is cautious about psychological claims. If the correct diagnosis (e.g., PTSD, Major Depressive Disorder) isn’t supported by early medical evidence, the claim may be denied or limited.

✅ Tip: Encourage your member to see a mental health professional early, and ensure that documentation clearly links the condition to workplace events.

2. Return to Work That Ignores Restrictions

Many workers are pressured into early returns without proper assessments, leading to re-injury or failed accommodations.

✅ Tip: Ensure that RTW plans are supported by current medical restrictions and allow for gradual re-entry, modified duties, or alternative roles.

3. Wage-Loss Benefits End Prematurely

WorkSafeBC often uses standardized recovery timelines. If a member is still unable to work, benefits may be cut off unless strong medical evidence is submitted.

✅ Tip: Work with the member to gather updated medical reports that clearly explain why they remain disabled and how the injury continues to impact function.

5 Ways Union Reps Can Improve Claim Outcomes

1. Refer Early to a Claims Consultant

When a claim involves complex injuries, long-term wage loss, or multiple benefits, early support from a disability consultant can avoid delays and missed opportunities. UCDC often partners with unions to intervene early — before problems arise.

2. Maintain Detailed Documentation

Encourage your members to keep:

• Notes of conversations with their case manager
• Copies of medical reports and referrals
• Written timelines of their injury and symptoms

These records become vital during appeals or disputes.

3. Attend WorkSafeBC Meetings with the Member

If your member has a phone or in-person meeting with a case manager or vocational rehab consultant, offer to attend as a support person. Your presence alone can shift the dynamic and ensure fairness.

4. Understand Key WorkSafeBC Policies

Familiarize yourself with:

• RSCM II Policy #C3-13.00 (Pensions)
• Policy #C6-22.00 (RTW & Modified Duties)
• Item #C3-22.20 (Aggravation of Pre-existing Conditions)

These policies guide major decisions and can help you advocate effectively.

5. Educate Members About Their Rights

Make sure members know:

• They can appeal most decisions within 90 days
• They are entitled to a second medical opinion
• They don’t have to accept unsafe RTW plans

When to Call in a Disability Consultant

Some cases are too complex or high-risk to handle alone. UCDC supports union reps and their members with:

• Medical and legal coordination
• Functional capacity assessments
• Psychological and psychiatric report referrals
• Pension strategy planning
• Appeal submissions to the Review Division or WCAT

We don’t replace union advocacy — we strengthen it with professional expertise.

Real-World Example: Union Partnership Pays Off

A heavy equipment operator and union member was threatened with denial of a psychological claim after experiencing bullying and harassment in workplace. The claim was held without a decision for 12 months due to employer relations issues despite significant evidence.

The union rep connected the worker with UCDC. We:

• Arranged an independent psychiatric assessment
• Secured a major depressive disorder diagnosis
• Pressured for a decision by the board
• Prepared the worker for a pension application

The result? The worker received a retroactive years wage loss entitlements  — and the union rep gained a new ally for future complex cases.

How UCDC Partners with Unions

Our support includes:

• Workshops and training for shop stewards
• Claim file reviews and strategy meetings
• On-call support for time-sensitive decisions
• Return-to-work mediation
• Support with duty-to-accommodate disputes

We customize services to fit the needs of each local or sector, including First Nations bands, healthcare unions, construction trades, and public service unions.

Your Members Deserve Strong Representation

The WorkSafeBC system can be confusing, inconsistent, and intimidating. But union reps who are informed, supported, and strategic can help their members get the compensation and dignity they deserve.

If you’re a union rep facing a challenging claim — or just want to strengthen your toolbox — UCDC is here to help.